RFP - Utility Billing & CIS
[Last Updated: 6/14/2021 9:36:53 AM]

Updates 6/14/2021:

  1. Scope of customization for Telecom povisioning into TCLP's current systems (Nokia and Alianza): The system must fully integrate into Nokia's platform for auto-provisioning of services and ONT's as well as gain metrics from usage. Same applies for the Alianza VOIP platform and usage of APIs. For example, a customer can change their internet speeds simply by logging into a portal and selecting a new option and all bill pro-rating and provisioning will automatically happen without any manual efforts.
  2. System integration into TCLP's systems: Currently TCLP utilizes the following systems: Milsoft Disspatch (OMS), Eaton Yukon (AMI), ESRI (GIS), Novotx Elements (work-order).  At a minimum Multispeak shall be supported and integrated.
  3. Cloud based solution: At this time, TCLP is seeking an on-premise system.  However, if a vendor wants to run the system for TCLP, then Staffing can be off-premise.
  4. DHHS Meaning: Department of Health and Human Services
  5. Appendix A Publish: will be published this week
  6. Current UBCIS Vendor: Central Square
  7. Current Contract, annual spend/budget, or non-satisified components: Will not be provided
  8. Licenses: All TCLP/City Staff should be able to utilize the solution as necessary
  9. Go Live Date: TCLP is targeting go live by end of 2021, but will negotiate a timeframe with successful bidder
  10. RFP Response: Physiscal copies must be submitted via sealed bids and CAN be mailed in or dropped off.  Digital copies shall also be provided within the sealed bid (USB Key, etc).


Updates 6/11/2021:

  • TCLP UBCIS RFP Document (WORD) - This was requested by several for easier fillable forms.  No text shall be modified for any reason at any point.
  • Multispeak Support - This will be REQUIRED for internal system communications
  • On-Premise Solution - An on-premise solution is what is being sought after
  • Appendix A (Pricing Table) - Please disregard, a new Appendix A will be published and sent out that will break pricing out to allow for easier comparables
  • Total RFP Submissions - We will evaluate any/all that come in
  • Pre-Bid Conference - This was not mandatory but encouraged


Traverse City Light & Power, a Michigan Public Power Electrical Utility, is seeking bids on a Utility Billing and Customer Information System.

All bids are expected to be submitted on or before June 28th, 2021.

Interested Bidders Please Follow Steps Below:

  • Must Fill out an Interested Bidder Form
  • Note: There should be a single primary point of contact for interested bidders.
  • Instructions for a pre-bid conference call will be sent to the email address used to fill out the form.
  • TCLP UBCIS RFP Document (PDF)

If you filled out the form but do not receive an email response within one business day, please send an inquiry to smenhart@tclp.org

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